Refund Policy

If you are not entirely satisfied with your purchase, we're here to help. We encourage you to contact us directly at

Items eligible for return include merchandise, bags of defective coffee or tea, and any brewing equipment sold by Passenger Coffee.

Items not eligible for return include any Passenger product purchased through a third party and items where any amount of the purchase price has been paid by or through a third party.


Passenger maintains a 30 day return policy for all eligible items and orders. You have 30 calendar days to return an item from the date you received it. The 30 day return window is from the date the carrier delivers your item to the date you ship it to Passenger. To be eligible for a return, your item must be unused and in the same condition that you received it. To initiate a return you must contact customer service

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit, depending on your card issuer's processing time and policies.  

Returns should be shipped to:

Passenger Returns
131 N Plum St
Lancaster, PA 17602

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund and we provide a return shipping label, the cost of return shipping, will be deducted from your refund.